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The Public Manager Forum

2015 Government Workforce Learning Innovations Conference

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In a session of The Public Manager Forum during the 2015 Government Workforce Conference, Carol Waller Pope, discussed her role in leading the dramatic turnaround in culture and employee engagement at the FLRA.


  • In November 2013, Carol Waller Pope returned to the Federal Labor Relations Authority (FLRA) as chairwoman. President Obama originally designated her chairwoman in 2009. Under Carol’s leadership, the FLRA increased productivity and improved employee morale, rising in the Best Places to Work in the Federal Government rankings from 34th place in 2009 to fifth place in 2014 among small agencies. Previously, she worked for the U.S. Department of Labor and in the FLRA’s Office of the General Counsel. Carol earned a bachelor of arts degree from Simmons College and a juris doctor degree from Northeastern University School of Law.

  • Robert M. Tobias is a professor of public administration at American University, where he also created the Key Executive Leadership Program. In addition, he was appointed by the president and confirmed by the Senate to be a member of the Internal Revenue Service Oversight Board. Prior to his work at American University, Robert served for 31 years with the National Treasury Employees Union, including as its president from 1983 to1999. During that time, he worked to establish collaborative labor management relationships with the goal of creating a workplace that is more satisfying and productive.

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