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Webcasts

Webcasts

Always Development. Always included with Membership.

Using Video to Train Employees on Great Customer Service

Mike Merit

Most customer-facing employees are usually based far away from your company’s senior leadership or strategists, yet by definition, these employees are the face of your brand. A new product, service, or brand initiative is only as effective as its delivery to the c... More »

Dealing With Ambiguity During Change

Josh Smith

Learn how Health Care Service Corporation (HCSC) developed a hands-on leadership simulation event to prepare leaders to make critical decisions during unprecedented ambiguity and industry change. HCSC is the largest customer-owned health insurer in the United States and... More »

Blended Learning Instructional Design: A Modern Approach

Jennifer Hofmann

Instructional designers are constantly bombarded with new technologies and trends. It's difficult to distinguish which are fads, and which are worthy of time and resources. Instructional designers must also battle the false perception that you can teach any content usin... More »

Delegating: A Live Virtual Training Experience

Patrick Bosworth

You’ve heard it said before: Delegation in management is a key to success. So why do many of us find it so difficult? More »

Scalable Growth: How Splunk Went From New Hire to President's Club Faster

Splunk is a global leader in operational intelligence. It’s no surprise the company values insight into what’s working and what’s not to help it consistently win big deals against competitors. Kym Wood, director of global field enablement at Splunk (an... More »

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