Healthcare literacy is a major issue. According to the healthcare industry's own data, 90 percent of the U.S. population is healthcare illiterate. How can this be? Why aren’t plain-English initiatives and writing to the sixth to eighth grade level helping to resolve this?


Carol Heiberger has done a lot of research in the fields of linguistics, language acquisition, and neuroscience to identify the actionable information associated with how adults learn. In this webcast, she will summarize the findings and address their impact on both the workplace and healthcare literacy.

In this session, attendees will learn to:

  • Consider healthcare as its own language.
  • Understand why providers use confusing terms and jargon.
  • Teach patients and caregivers new words and terms.
  • Identify barriers to understanding.