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Watch & Learn Webcasts

Browse all Watch & Learn and TD Webcasts, or search by Community of Practice.

Creating Sustainable Operations in Healthcare Using Lean Six Sigma

Ben Locwin, PhD

Many clinical care settings suffer due to organizational and operational inconsistencies and inefficiencies, reducing the quality of care and patient outcome measures. This is also true in emergent care settings, where the stakes can be higher. This is because, as with ... More »

The Critical Role of Leadership in Achieving Excellence in Healthcare Experience

Premium Content
Deanna Frings

Patient Experience matters.  Its importance continues to grow and remains a top priority for healthcare organizations as evidenced by our 2015 State of the Patient Experience study.  And central to patient experience is the awareness that leadership is a prima... More »

Virtual Presence: How to Inspire and Motivate in a Virtual Environment

Rasheryl McCreary

In a virtual environment there are two critical parts to move people to action: emotional engagement and a clear call to action. Learn how to spur your audience to action by using stories and powerful language followed by a clear, compelling request. More »

Action Learning for Federal Agencies—How to Make Action Learning Work for You

Patrick S. Malone

Action learning is an innovative problem-solving methodology that promotes the use of reflective questioning and processes in addressing organizational problems while developing individual leadership competencies. By using action learning, agencies harness intellectual ... More »

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