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Knowledge Management Certificate

Leverage organizational knowledge for maximum impact.

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Effective knowledge sharing throughout an organization enhances employee performance and fosters innovation. Learn the approaches that include, but also transcend, formal training. Facilitate the exchange of your organization’s most important commodity—the knowledge of the people who make the difference between success and failure.

  • Face-to-Face2 days
  • Online 6 sessions, 12 hours total
  • On-SiteFlexible dates & duration

Dates & Locations

Live Online

Feb 27-Apr 03, 2018

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Live Online

May 29-Jul 10, 2018

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Live Online

Aug 21-Sep 25, 2018

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Live Online

Oct 30-Dec 11, 2018

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Program Overview

Program Overview

Learning professionals have a major role in enabling access to critical knowledge and expertise in real time, wherever and whenever work gets done. More than just repositories of content, emerging knowledge management (KM) practices include fostering collaboration and access to experts. KM also requires a multidisciplinary approach where knowledge is directly and systemically integrated into the workplace, often as a function of the job itself. 

With the emergence of web 2.0 tools in areas of knowledge creation and distribution, the characteristics and design of knowledge management solutions become more flexible and less complex. When this expertise is incorporated into everyday business practices, everyone can participate in generating and managing organizational intelligence. We will consider the implications of new information technologies in this non-technical and strategic workshop. 

The content for this program is based, in part, on the ATD Competency Study and helps in preparation for obtaining the CPLP credential.

Why You Should Attend:
  • Learn to identify knowledge management opportunities and align them with your organization's business strategies.
  • Build a more robust training and development tool kit that you can use in developing effective learning and performance solutions.
  • Select the right people and tools for implementing knowledge management in your organization.
What to Expect:
  • Supplemental resources: Additional articles on the topic are included in the course participant guide.
  • Technical Requirements: The online version of this program is conducted in the WebEx Training Center. Special software is not required. You only need a standard web browser and telephone or VoIP capability to participate. There are no technical requirements for the face-to-face program. In addition, it is strongly recommended to use a desktop or laptop computer as using a tablet or phone severely limits your ability to fully and actively participate in the program.
  • Online Courses Only:  During the online program, you will collaborate in “real time” with your facilitator and classmates via interactive group discussions, polls, chats, and whiteboards. In addition, you will have access to an online learning portal with discussion boards and program materials.  
Find Out More:
Find out why facilitator Marc Rosenberg values the Knowledge Management program.


Hello Nancy!

Learning Objectives

Learning Objectives

After this program, you will be able to:

  • Develop a vision and strategy for a knowledge-centric workplace, ensuring that it integrates with the organization's business strategy.
  • Evaluate and determine appropriate uses for current and emerging knowledge management tools and technologies, including web 2.0 approaches, to support work-centered learning and development.
  • Manage the information life cycle, from identifying, defining, and creating knowledge assets, to assessing the value knowledge management brings to the organization.
  • Examine the design of workplace and social environments that encourage and facilitate knowledge creation, sharing, and innovation.
  • Analyze organizational readiness for knowledge management and implement appropriate strategies to assure successful organizational implementation.
  • Articulate the benefits of knowledge management (KM) as an important component of an organization’s overall learning and performance strategy. 
  • Develop strategies for creating requests for proposals (RFP) and selecting a vendor for knowledge management work.
  • Identify strategies that incorporate KM approaches in support of organizational learning programs, and how the training and development function can incorporate KM into its repertoire.


  • Topic 1 - Organizational Knowledge Overview
  • Topic 2 - Knowledge Management Components
  • Topic 3 - The Knowledge Management Development Framework
  • Topic 4 - Who Owns Knowledge Management: Working with IT
  • Topic 5 - Knowledge Management Procedures and Governance
  • Topic 6 - Building a Justification for Knowledge Management (and selling it)
  • Topic 7 - Selecting a Knowledge Management Vendor
Who Should Attend

Who Should Attend

This program is designed for professionals who want to understand knowledge management, and how to provide leadership in their organizations with a broader array of learning solutions that meet the critical information needs of the workforce.

ATD Education programs are designed primarily for talent development professionals—trainers, instructional designers, and organizational development practitioners—but also greatly benefit anyone within an organization who is responsible for developing others, from managers to human resources specialists.
Credits & Attendance

Credits & Attendance

Continuing Education Units (CEUs)

Earn 1.4 Continuing Education Units (CEUs) upon successfully completing this program. Learn More

CPLP© Recertification Points

This program may be eligible for up to 14 CPLP recertification points. Learn more at

HRCI Recertification Credits

This program has been pre-approved for 14 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

SHRM Recertification Credits

This program is valid for 12 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

Attendance Policy

Face-to-Face Courses

Participation in all originally scheduled days of the program is mandatory in order to receive the certificate of completion and 1.4 CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.

Online Courses

Participation in all online sessions at their originally scheduled day and time is mandatory to receive a completion certificate and 1.4 CEUs. All sessions will be recorded and available for participants to review throughout the program.

ATD requires active participation in our online program to receive credit for the program  Active participation includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work.

For programs with 5 or more sessions, one missed live session can be made up by listening to the session recording in full. Participants who miss more than one live session will not be eligible to receive the certificate.
For programs with 4 or fewer sessions, attendance at all live sessions is required to receive a certificate. If you meet the eligibility requirements, a certificate will be issued to you through the ATD Learning Portal at the end of the program. 

To view our transfer and cancellation policies, please click here

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