Preventing and diminishing counterproductive situations.
What does it take to “push your buttons”? Who are the people and what are the situations that can do it so easily? It is only a matter of time until we all encounter difficult interactions. Sometimes we avoid them and other times we address them head-on; either way, they can turn ugly quickly. Essentials of Staying Centered Through Conflict provides methods for: managing your emotions to stay focused on outcomes, utilizing the PEACE process to resolve issues, incorporating the Three Guiding Principles® during challenging conversations, and applying successful negotiation skills to reach agreement.
- Online 3 sessions, 4.5 hours total
- On-SiteFlexible dates & duration