We know you’re a good trainer, but what works in the United States doesn’t necessarily work globally. In this course, you will gain knowledge and tools to assess your activities and materials for cultural appropriateness, and learn ways to adapt them as necessary. This goes for facilitation, too. Learn how to read your international participants. An audience with no questions might be very engaged, and an audience with side conversations might be very engaged—it all depends on who they are.
As one of the fathers of intercultural communication said, “Communication is not about speaking the right words; it’s about triggering the right response.” How do you connect with your participants, motivate them, create rapport with them, and pique their interest? How do you ensure that you use the right words, jokes, and examples, while at the same time not motioning the wrong way? Learn key differences in communication expectations, such as turn taking, direct and indirect communication, emotional expressiveness and restraint, pace, gestures, and eye contact.
Using simulations, case studies, and your own real-life learning events, we will discuss both a culture-general approach that can be applied no matter which cultures are involved, and a culture-specific approach that you can use for your specific context. Whether you’re about to deliver your program internationally or have to design for your global workforce, this course will give you the insight you need to be successful.
Why You Should Attend:
- Know what you are getting into before you get there.
- Confidently facilitate training for an international audience.
- Tailor your learning activities and materials for your global participants.
What to Expect:
- Interactive Format: During this online workshop, you will collaborate in real time with your facilitator and classmates through interactive group discussions, polls, chats, and whiteboard design sessions.
- Supplemental Resources: This workshop includes electronic tools and templates to help you apply what you learned.
- Technical Requirements: Each session of the workshop is conducted in the WebEx Training Center platform with a toll-free teleconference or Voice over Internet Protocol (VoIP) option for the audio component. Special software is not required. You only need a standard web browser and telephone or VoIP capability to participate. In addition, it is strongly recommended to use a desktop or laptop computer as using a tablet or phone severely limits your ability to fully and actively participate in the program.