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Forum Collection PDF

The forum in the Summer 2015 issue of The Public Manager examines customer service across federal agencies and outlines the steps those agencies need to take to meet customer expectations. With the decline in customer satisfaction, the federal government needs to be exceptionally vigilant in its actions with citizens, because dwindling budgets and staff are still an issue. Pressure on the government to transform less-than-satisfactory services into positive citizen experiences will increase, forcing agencies to find new and innovative ways to serve the American people.

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360 Feedback: From Insight to Improvement

Government leaders who connect 360-degree feedback to three stages of change—enlighten, encourage, enable—will have more success improving performance.

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Training Asset Maps: Projecting Regional Workforce Needs

Training asset maps are an integral component to identifying the human capital investments made within a geographic region.

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Apps Kickstart Civic Engagement

Mobile apps make government more accessible and responsive to citizens.

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Are You REDI?

OPM’s strategic recruitment and engagement strategy aims to create a more diverse and engaged workforce.

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Diversity and Inclusion Is an Agency Imperative

Aside from regulatory and legal imperatives, a growing body of research verifies that an inclusive organizational culture is a competitive advantage—even for government agencies.

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Can We Fix the GS Position Classification System?

The federal General Schedule position classification system is in crisis. Practitioners at the operating level can provide insights on how best  to repair its inherent dysfunctions.

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Anyone Can Attain Power

Understanding the key elements of power can help anyone attain and leverage influence and authority—even those working in public service.

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The Public Manager Summer 2015 (PDF)

Along with a theme about customer service across federal agencies, the Summer 2015 issue of The Public Manager features an interview with OPM Director Katherine Archuleta about a new comprehensive, data-driven strategy that utilizes all the tools available to agencies to help the federal government attract, develop, and retain a talented workforce.

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A Culture of Collaboration Leads to Success for USTDA

The U.S. Trade and Development Agency (USTDA) is the Top Small/Independent Agency across all indices in the 2014 Federal Employee Viewpoint Survey (FEVS). ATD Editor Paula Ketter recently spoke with Leocadia I. Zak, director of the USTDA, about the agency’s culture, work ethic, and employee development.

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