Susan Scott is a best-selling author of Fierce Conversations: Achieving Success and Work and In Life One Conversation at a Time and leadership development architect who has enabled top executives worldwide to engage in vibrant dialogue with one another, with their employees, and with their customers for two decades. Susan founded Fierce in 2001 after 13 years leading CEO think tanks, more than 10,000 hours of conversations with senior executives, and one epiphany: While no single conversation is guaranteed to change the trajectory of a career, a business, a marriage, or a life—any single conversation can.