Kristen Gleason is a Sales Enablement Training Manager at Sophos, a developer and vendor of computer security software and hardware solutions.  She is a seasoned training and development professional with more than 17 years of experience at leading organizations such as RSA, Monster Worldwide, Comverse, and Putnam Investments. Kristen’s training specialties include needs assessment, gap analysis, training design, facilitation, and course development.Kristen is a past presenter of ASTD, SHRM, and NEHRA, and she was featured in a T+D magazine article titled "A Monstrous Welcome." In addition to being certified in various Training Magazine, Langevin, and Achieve Global programs, she received her MS in Training & Development from Lesley University, and a BA from Westfield State College, where she also received her MA State Teaching Certification in Secondary Education.