Amit Nagpal
ABOUT ME
Amit Nagpal has 26 years of rich experience in sales, business operations, and training. After spending a decade with organizations such as Glaxo and NIS SPARTA, he has been working in the business process outsourcing (BPO) world for the last 16 years. One of the early entrants into the Indian BPO industry, Amit worked with GECIS (now Genpact) and Wipro BPO before joining Infosys BPO. Amit led large teams in scaling up business operations in life and health insurance, credit card operations, and technical support before venturing into the people development space. Amit is passionate about developing and enriching resources across the globe and has been leading the education and research function of Infosys BPO as head of training for the last four years. His current role focuses on internal talent development, strategic positioning of training practices across geographies, and leading large-scale training consulting projects in collaboration with governments and organizations of growing economies. His belief that technology-aided and blended training methodologies are the future has helped him drive and implement several initiatives in these areas.