As a training and performance specialist II at ESL Federal Credit Union, Yvette participates in the design, development, and delivery of many instructional programs and resources. Her experience includes call center management, training, and instructional design in the banking and telecommunications industries. Yvette holds a CPLP certification from the American Society for Training & Development and a bachelor of arts in english/teacher education. She is currently working toward her master of science in education, with a concentration in adult education and training.