Pat Buhler, a professor of management at Goldey-Beacom College in Wilmington, Delaware, is a certified Senior Professional in Human Resources and a SHRM Senior Certified Professional. Pat teaches in the graduate and undergraduate programs, specializing in management and human resource management. She has received the institution’s Excellence in Teaching Award twice and was named to Who’s Who Among America’s Teachers twice. In addition, Pat was the 2005 recipient of Delaware’s Ron Shane Lifetime Achievement Award for Human Resources and the 2015 recipient of the Delaware Valley HR Lifetime Achievement Award. In 2011, she served as the director of the Delaware State Council for SHRM.  In addition, Pat has served for two years as an item writer for SHRM’s certification exams. She is the author of more than 125 articles and has published six books, including two SHRM-published books: Destination Innovation: HR’s Role in Charting the Course and Up, Down, and Sideways: High Impact Verbal Communication for HR Professionals (with Joel Worden).