Jane R. Flagello is renowned for her application-oriented teaching style that effectively bridges the theory-to-practice gap by delivering hands-on tools that help create sustainable change. A fervent believer in the ability of people to create great places to work, her focus is on developing communication, leadership, and conflict-resolution skills. Backed by a doctorate in adult continuing education, Flagello is a certified ontological coach, specializing in the human nature of organizations and communication. She is also a certified client facilitator for the Covey "7 Habits of Highly Effective People" program.