Margot is a results-driven learning leader with almost 20 years’ experience in corporate learning. As a member of TELUS International’s (TI’s) global L&D team, Margot leads TI’s learning excellence solutions practice. A commitment to a customer-focused culture starts with people. Margot consults with TI clients globally to design, develop, and implement learning and knowledge management strategies, with a focus on new hire training, directly driving team member performance and engagement, and delivering an optimized customer experience.