Title: Contact Center Trainer
Company: LEGO Systems
Location: Enfield, Connecticut
Education: Bachelor's degree in marketing, Southern New Hampshire University; pursuing a master's degree in operations and project management, Southern New Hampshire University
Gomperts is a trainer for LEGO's consumer services department. She works on a global team that creates and delivers training for employees in countries such as the United States, the United Kingdom, South Korea, and Australia. Gomperts also is responsible for designing and delivering the company's onboarding and leadership development programs.
What excites you about the talent development profession?
Everyone has the capacity for growth—it is just a matter of igniting the excitement. When it comes to training employees, I view it as a chance to provide knowledge that can only be beneficial. Seeing a concept click with someone is why I am happy to go to work every day.
As a trainer, I have the honor of helping employees grow in a way that many people don't get to experience. For instance, with our new leadership and development program, I am able to help people discover who they are in the workplace and how to best succeed. Getting them excited about their potential is incredibly worthwhile.
3 Qualities for Success
Be determined. Being determined and believing firmly in your capabilities and yourself is really important.
Have professionalism and tact. These two go hand-in-hand. You will undoubtedly find yourself in difficult situations, but if you know how to carry yourself with poise and grace, you will be successful.
Be a sponge. Learn from those around you; you never know what innate skills and knowledge they may have.
Staying Current in the Field
I read—a lot. I read books about learning and development, leadership, business practices, management, and anything else I can get my hands on. I feel the more I learn, the more value I can provide while training.
I also try whenever possible to attend webinars and podcasts relating to topics I am interested in. Lastly, I reach out to those whom I see as motivational. I want to learn from the best in the field, so I try to reach out to them. There is no harm in contacting someone you find to be an inspiration—you never know what will come of it.
On the Evolution of L&D
In the next few years, I see my role shifting heavily toward technology-driven components. Currently, almost all of the training I facilitate is in person, but the company is expanding
in numbers and locations and that may not always be possible. I see e-learning becoming a larger presence, as well as more web-based applications.
I subscribe to quite a few email newsletters from companies that excel in learning and development solutions, which provide enormous amounts of information on a consistent basis. I would recommend seeing if your favorite company has a newsletter. While you may not read every article, all it takes is one to spark a new thought. Some of those I follow are Fierce, O.C. Tanner, Allen Interactions, Mind Gym, and HRDQ.
Advice for New Trainers
Ask questions. Don't ever shy away from asking, even if you believe it is something you are supposed to know. Sometimes people assume that everyone in the room is on the same level as them, when in fact many people are confused. People will appreciate your honesty.
Don’t get discouraged. There will always be a training program that didn’t go well, a class that looked disinterested, or a survey that was negative. You can’t let those define your success.
"She believed she could, so she did." Success in anything starts with believing in yourself. At the end of day, if you are not pushing yourself, no one is. More importantly, if you don't believe in your potential, who else will? You are the driving force toward your future.