Classroom training is like acetaminophen. When used properly, it can ease pain and promote health. Used for the wrong reasons, though, it can at best make no difference—or even cause further damage. Managers need to be honest about why they are sending people to training, or they risk not only wasting time and money, but also demotivating good employees. Indeed, managers need to be self-aware enough to identify four main misuses of training.
Training as a smoke screen
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