The Oprah/James Frey conversation, the Enron trials, even a recent
post here got me thinking.
The Formal Learning Industries absolutely requires honesty, for
Big Skills and technical ones.
- Honesty in the
- Honesty in the subject matter expert.
- Honesty in the creation and delivery of Formal Learning
- Honesty in the conversation between program manager and
Honesty is more than just not technically telling a lie,
although that is a good place to start. Some common recent public
- Stating something that one thinks and hopes to be true as
- Not saying something that is highly relevant because the
question wasn't asked the right way.
For getting the truth from a SME:
- Zooming in, getting more detail.
- Asking surprising or novel questions.
- Interviewing multiple people, and at multiple times.
- Building a model, like a simulation or even a time line.
- Doing anonymous interviews.
- We love a good story. But if a story sounds too good, too neat,
to be true, it probably is.
For getting the truth from end-learners:
- Doing 360s and sharing results before a program.
- Interviewing customers and co-workers.
We are at a time when the truth seems to be constantly under
attack, from spammers to advertisers to writers to leaders.
Lack of honesty hurts all industries, but it devastates ours.