Imagine a course that "just" got employees to get the quiet people talking at the right time.
(And I mean really applying the skill on a near daily business. Imagine that an employee is increasingly uncomfortable in a conversation until everyone has chimed in.)
I would imagine that students would hate the program. ("Oh, it's so obvious. I already know I should do it, even if I don't." "I can't believe I spent a few hours learning this..." )
Management would have a hard time selling it, measuring it, or funding it. (Straetgic Goal #1: Getting People to Do Something that We All Already Know How to Do, and that can be summed up in a tag line in an email).
Yet I would imagine that the results from the application of the content would improve employee satisfaction ("My boss heard my great idea today"), innovation ("Let's try things differently"), and have a tremendous ROI.
I believe the real use of simple skills at the right time is so much more valuable than the intellectual acknowledgement of complicated processes, yet is almost impossible, due to our structures, egos, and value system, to actually implement.
