The first step to engaging an online audience is to learn the delivery platform inside and out, backwards and forwards, and upside down. In fact, by not knowing the features of the online technology, facilitators and trainers have likely already lost their audience because they probably have participants on hold while they figure out how to upload the slides, share the desktop, or get the mic to work.
Here are some important tips to help you “master the tech so you can ignore the tec