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ATD Blog

THE JOB OF A MANAGER

JT
Monday, February 25, 2013
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If you want a thing done well, do it yourself: An old proverb that has its place, but that place is most certainly not in management.  Managers earn their way by helping others get things done well - leveraging their competence across a number of subordinates who can accomplish far more than any individual.  All too often, though, managers - especially new managers - forget their role of working through others and revert to the old individual-contributor skill set to get a thing done well. This happens because they know very well how to do it; they do not know very well how to get someone else to do it, do it right, and do it timely.

Career paths are such that the way ahead often follows this pattern: demonstrate competence and commitment as an individual contributor → get recognized has a high-performer → get promoted into management. Not uncommonly, this career advancement comes without development - sometimes without awareness - of management competencies.  The default notion of how to manage seems to generally go something like this: tell people what to do, observe for any defects in the work or the approach to work, and admonish the people for the defects.  Have we mentioned the high percentage of workers who hate their boss? There must be a better way.

Every organization under the sun would benefit by optimizing its capability for talent management.  From attracting top talent to selecting best talent + best fit to efficiently onboarding to effectively developing potential to managing performance, the components of talent management must be in place to enable high levels of organizational performance. This process is iterative: it applies to each new hire, but also to each promotion.  Our current focus on the job of management centers on the development component of talent management, both development of the new manager's competencies and the managers responsibility for developing his/her people.

"But, wait!" You say, "We have HR and Training to handle all that people stuff.  Just let me go back to work."  And therein lies the problem.  If you are in management, the people stuff is your work.  HR and T&D departments are tremendous resources, absolutely, but their ability to perform is contingent on a partnership with line management.  There is no chance for managing talent optimally if line managers abdicate their portion of the shared responsibility.  Rather, the line must engage in a business partnership with HR and T&D to develop their own potential and develop the potential of their workers.  

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A business partnership between line management and functional departments may represent a significant departure from business as usual; in other words it would require a significant organizational change. Before dismissing the idea due to a current overabundance of change in your organization, it might be helpful to consider the implications for such a change on workforce engagement.  This business partnership requires collaboration which means engaging with one another.  Managers will also have to engage with workers in order to bring about meaningful development - contrast that dynamic with the scolding boss described above.  Is it any wonder that study after study shows a strong positive correlation between workforce engagement and workplace productivity?

Why go through all the pain and aggravation of having to learn how to teach others to do a thing when one is perfectly capable to just doing it and doing it better, faster, and cheaper?  Because the relative ease of doing it yourself is beneficial only in the very short term.  The effort that goes into talent development is a long-term investment that wise companies have been making for ages, and seeing justification for it with outsized returns.

JT
About the Author

Jon Tveten is co-founder and principal of Organizational Solutions, LLC (http://www.organizationalsolutionsllc.com/), a consultancy focused on meaningful work, motivated workers, engaging workplaces, and high-performing organizations. He can be found tweeting @OrganiSolutions and also blogging at Organization Survival Playbook (http://www.orgsurvival.com/). He can be reached at [email protected].

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