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Cutting Through The Noise

By  Norma Dávila, Wanda Piña-Ramírez

Cutting Through the Noise

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Managers are flooded with theories, concepts, and ideas for how to improve employee engagement—but what works, and what doesn’t? This book helps managers cut through the clutter of all those strategies and find the one that works for them. Beginning with the myths and realities of employee engagement, authors Davila and Piña-Ramirez highlight the importance of organizational culture and context when it comes to keeping employees invested in the organization.


This book will help you:

  • Understand the various stages of employee engagement.
  • Consider change management as a critical issue in employee engagement.
  • Learn how to maintain that engagement throughout your employees’ careers.

A Q&A with Norma Dávila and Wanda Piña-Ramírez:


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Norma Dávila

Norma Dávila has dedicated her career to develop others in industries as diverse as banking, technology, pharmaceuticals, retail, utilities, automotive, and education. She is a hands-on consultant in organizational development and training who designs and implements change management and capacity building strategies. She prepares internal organizational capacity for different roles through coaching. Norma provides outplacement support, designs employee handbooks, and challenges operational processes among other services. Her consulting practice also includes leadership development and talent management programs.  Norma is certified as Project Management Professional (PMP), and Senior Professional in Human Resources (SPHR). She earned her bachelor’s degree in psychology at Yale University and her master’s and doctoral degrees in psychology at the University of Chicago. She also coauthored Passing the Torch with Wanda Piña-Ramírez.

en Español

Norma Dávila ha dedicado su carrera a desarrollar talentos en industrias tan diversas como banca, tecnologías, farmaceuticas, comercio, servicio público, automoción y educación. Es una consultora de muy práctica en desarrollo organizacional y capacitación que diseña e implementa admistracion del cambio y como generar estrategias de creación de competencias. Ella prepara a traves del coaching el desarrollo de capacidades internas en las organizaciones. Norma provee apoyo de recolocación, diseña guías de empleados, y procesos de cambio organizacional entre otros servicios.Su especialidad incluye tambien desarrollo de liderazgo y programas de gestión del  talento. Norma está certificada en Gestión de Proyectos Profesionales (PMP) y en Profesional Senior de RRHH (SPHR). Posee una licenciatura en Psicología por la universidad de Yale; y un Master y Doctorado en Psicología por la Universidad de Chicago.


Wanda Piña-Ramírez

Wanda Piña-Ramírez is an enthusiastic advocate of selecting and developing talent for business success, who has held various roles in industries such as hospitality, tourism, telecommunications, restaurants, petrochemicals, retail, waterworks, and government in United States, the Caribbean region, and Puerto Rico. Wanda is certified as Coach (CCC) from the University of Puerto Rico at Río Piedras, as Practitioner in Neurolinguistic Programming and Applied Kinesiology by the International NLP Trainers Association, and as Human Resources Administrator by the Escuela Avanzada de Administración de Recursos Humanos y Legislación Laboral de Puerto Rico. She serves as advisory board member of the School of Business Administration of the University of Puerto Rico at Bayamón. Wanda received the Training and Development Professional Award of the Puerto Rico Chapter of ATD in 2011. She also coauthored Passing the Torch with Norma Dávila.

en Español

Wanda Piña-Ramirez es una entusiasta defensora de la selección y el desarrollo del talento para el éxito de los negocios, que ha tenido varias posiciones en industrias diversas como hotelera, turismo, telecomunicaciones, restauración, petroquímica, comercio y empresas del gobierno de EE.UU., región del Caribe y Puerto Rico. Sus clientes incluyen compañías multinacionales a PIMEs. Wanda es Coach certificada (CCC) por la Universidad de Puerto Rico en Río Piedras, profesional  en programación neurolingüística y kinesología aplicada por la Asociacion Internacional NLP de Formadores y administradora en RRHH por la Escuela Avanzada de Administración de Recursos Humanos y Legislación Laboral de Puerto Rico. Es miembro de la junta directiva de la Escuela de Administracion de Empresas de la Universidad de Puerto Rico en Bayamón. Wanda recibió el premio del capitulo de la ASTD en Puerto Rico, al mejor profesional en formación y desarrollo en el 2011.



All managers should read and use Cutting Through the Noise. It is highly practical because it acknowledges the individual career cycles all employees go through and helps managers understand and manage key trigger points to enhance engagement. Most books address employee engagement in broad swaths and generalizations–this book is packed with actionable ideas any manager can use.

Lisa Haneberg
Organization Development and Training Author and Consultant

Cutting Through the Noise leads readers through a refreshing and practical take on the age old subject of engagement. The authors challenge the readers' ideas while immersing them in an interactive journey of self-assessment that ultimately provides a grounded strategy on how to become an advocate for change and add value to the business regardless of the organizational culture or role you’re in.

Marcelino Zayas Vendrell
Senior Vice-President of Human Resources

This book provides the reader with a pragmatic approach to addressing employee engagement through simple and solutions based exercises weaved throughout a mapped journey of understanding. Norma and Wanda have managed to demystify a multifaceted issue occupying leaders and organizations by allowing us to diagnose our own situation and providing a path to more robust engagement plans.
Ervin Rodriguez
VP, Quality Capability Excellence & Human Reliability


Book Details

ISBN: 9781562868635

Pages: 248

Publisher: ASTD Press

Pub Date: November 2013

Formats: Paperback, PDF

Product Code: 111308

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