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Lead With Your Customer

By  Mark David Jones, J. Jeff Kober

Lead With Your Customer

Lead With Your Customer goes beyond corporate culture and customer satisfaction, and provides a complete roadmap to achieving permanent excellence in your organization. This is a real-world, sustainable process of improvement—not just a flavor-of-the-month business technique—that shows you how to apply the world class excellence model (developed at the Walt Disney Company) to transform your business.

This is a book about people, what makes them tick, and how understanding them can guide you to success. You'll learn from the stories of CarMax, Marriott, Apple, Wal-Mart, and of course, the Walt Disney Company.

If you're ready to create real change and build a solid foundation for world-class excellence, then you're ready to Lead With Your Customer.


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Mark David Jones
Mark David Jones has been transforming organizations for two decades and is in high demand as a speaker and transformation expert for clients such as General Electric, Johnson & Johnson, BMW, Coca-Cola, and The Mayo Clinic. He is currently chief operating officer at World Class Benchmarking, a consultancy firm helping organizations who want to achieve industry-leading excellence. Jones' background includes a variety of leadership roles over 26 years at the Walt Disney Company, as well as other leading private and public sector organizations. He has held teaching positions at the University of Florida, and Florida State University, where he earned his MS in organization development. Jones currently resides in Orlando, Florida.
J. Jeff Kober
J. Jeff Kober has focused on training and development initiatives for over 25 years in both the private and public sectors. Currently, he is CEO of World Class Benchmarking, and thought leader for best-in-business-practices of the Walt Disney Company. Kober's past experience includes leadership development training for GE executives, transforming Federal Student Aid for The Department of Education, and serving as a consultant with The Disney Institute. Clients have included Federal Express, Bank of America, Office Depot, MetLife, New York City Department of Finance, and Volkswagen of North America. Kober holds an MA from Brigham Young University, and he resides in Orlando, Florida.

Book Details

Pub Date: March 2010

Formats: PDF

Product Code: 711017

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