Please wait a few seconds while your cart is being loaded.

Login to see membership pricing and/or to see items you may have added using another computer or device

Please Wait...

To view or add items to your Wish List, please log in.

Not yet an ATD registered user? Click here to register.
Already registered? Click here to log in.

All Magazine Listing

Big Government Data: Big Challenges, Big Rewards

Premium Content
Stephanie Castellano

This summer, the government social network GovLoop hosted its annual conference, "Data Done Smart: Your Guide to Data Analytics in Government." Representatives from government agencies and nonprofit organizations discussed their unique perspectives on the open data move... More »

Succeeding in the Last Years of an Adminstration

Premium Content
Tina Sung

Entering the final year of an administration, federal leaders must fight complacency. There is still much to be done, and plenty of time to do it.  More »

Delivering Cross-Agency Customer Service

Premium Content
Lisa Danzig

Lisa Danzig, co-leader of this initiative.writes that while good customer service can be a very difficult thing to achieve, some simple fundamentals apply: knowing the customers and their needs   focusing on the customer experience when designing programs ... More »

Using Customer Feedback Proactively

Premium Content

Debra Holland shows how the IRS is using customer feedback proactively. The Customer Early Warning System, non-existent before 2012, has helped millions of taxpayers, saved IRS and partner resources, and given team members a sense of accomplishment in getting issues res... More »

What Will Bad Customer Service Cost Government?

Premium Content
Ryann K. Ellis

Ryann K. Ellis examines the latest data from the American Customer Satisfaction Index (ACSI). The ACSI Federal Government Report 2014 outlines what failing customer service and poor professional behavior by agency staff is costing government. According to the data, gove... More »

Please Wait

Please wait while we are getting your account information.