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All Magazine Listing

Developing Leadership to Accelerate Bottom-Up Transformation of the Citizen Experience

Chris McCloskey

Promoting an agency-wide customer service mindset requires real leaders who share four key attributes: They are reliable, empathetic, aspirational, and always learning. More »

A New Way of Working

Jason Oliver

A review of An Everyone Culture: Becoming a Deliberately Developmental Organization by Robert Kegan and Lisa Laskow Lahey More »

Built to Learn

Premium Content
Ann Parker

In this Q&A, human capital expert Mary Slaughter discusses the current state of talent development and what might be in store for the future. More »

Design Thinking: A Company’s DNA

Premium Content
Paula Ketter

Organizations are using design thinking to transform their cultures and bolster innovation. More »

Making Change Management Successful

Jon Wolper

Lack of communication will likely doom change management efforts. More »

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