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All Magazine Listing

Developing Leadership to Accelerate Bottom-Up Transformation of the Citizen Experience

Chris McCloskey

Promoting an agency-wide customer service mindset requires real leaders who share four key attributes: They are reliable, empathetic, aspirational, and always learning. More »

Bridging SES Skills Gaps

Premium Content
Laura Shugrue

A new report from the Merit Systems Protection Board reveals that although participating in training and development has positive effects, many members of the Senior Executive Service aren't getting the T&D they want and need. More »

Big Changes Ahead for the Way Employees Learn

Premium Content
Patty Gaul

Today’s learning and development functions aren’t ready to meet the needs of tomorrow’s learners, finds new a ATD Research report titled, Learners of the Future: Taking Action Today to Prevent Tomorrow’s Talent Crisis.  More »

The IRS: Managing Workload and Keeping Engagement High

Premium Content
Michele Rhoades

John Koskinen, the 48th commissioner of the Internal Revenue Service (IRS), has managed unprecedented pressure while keeping an agency of 85,000 employees with a budget of approximately $10.9 billion intact. More »

Training Asset Maps: Projecting Regional Workforce Needs

Premium Content
Brian Holland

Government wants to be a catalyst for real-time job creation and retention. The public sector can make a bigger impact, though, by building the human capital infrastructure that private-sector employers use to address future labor market needs. Training asset maps are a... More »

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