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All Magazine Listing

Management Is Management

Ron Sanders

Ron Sanders opens the May issue of The Public Manager with his thoughts on how management in the public sector compares with the private sector. More »

Developing Leadership to Accelerate Bottom-Up Transformation of the Citizen Experience

Chris McCloskey

Promoting an agency-wide customer service mindset requires real leaders who share four key attributes: They are reliable, empathetic, aspirational, and always learning. More »

Supported Employees Mean Satisfied Customers

Premium Content

Employees are an agency's most important asset when it comes to improving citizens' satisfaction with government services. But the report Government for the People: The Road to Customer-Centered Services found that federal agencies are not doing enough to prepare employ... More »

Working Together, Working Better

Premium Content
Peter Bonner

When agencies do the hard work of collaborating across boundaries, they enjoy greater efficiency and better performance. Peter Bonner shares how Laura Stanton has used category management to promote collaboration. Kitty Wooley, founder of Senior Fellows and Friends, dis... More »

Get the Most Out of Your Team

Premium Content
Mario Moussa

If you want a high-performing team, follow these principles. More »

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