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All Magazine Listing

Engage, Empower, Build Loyalty

Premium Content
Paula Ketter

If there is one thing that this tough economy has taught us, it's the importance of paying attention to employees and customers. The only way to truly drive business results and customer satisfaction is through engaged employees. Just ask Lowe's. "True business success ... More »

McDonald’s Continues to Invest in Talent

Premium Content

More than 50 years ago, McDonald's founder Ray Kroc said, "If we are going to go anywhere, we've got to have talent, and I'm going to put my money in talent." As a successful food service company, McDonald's continues to uphold and honor Kroc's philosophy. During these ... More »

Why Gray Matters: Attracting and Retaining the Mature Workforce

Premium Content

If you want success at retaining your best talent, toss out your stereotypes toward older adults: older workers can't or won't keep their skills current; older workers are cynical, stubborn, and difficult; and older workers have a lot of health problems. Mature workers ... More »

Stand, Deliver, and Shine

Premium Content

No matter how the training is delivered, at some stage, someone had to sit down and plan the content or course material to be covered, the order in which to do so, and the specifics regarding delivery. A six-step DESIGN model - from The Training Design Manual - helps wo... More »

Aligning Perspectives on Performance

Premium Content

Managers and their direct reports may get along swimmingly, but chances are they disagree on an issue that directly affects both of them: the employee's performance rating. According to a Novations report called "Closing the Gap," managers rate their direct reports as s... More »

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