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TD Archive

Archives 2008 - Present

Search our collection of more recent TD articles from 2008 to the present. You may search below by author, year, and keyword.

New Skills for a New Work Reality

Premium Content
Pat Galagan

What skills will be in demand in the 2012 workplace? The answer depends on whom you ask and whose skills you're talking about. But the short answer is that no one escapes the need to acquire some new ones. More »

Getting Social to Create Transparency

Premium Content

Many of TELUS's initiatives rely on a leadership framework that is clear, succinct, and tailored to a work environment of virtual teams that are managed at a distance and assessed on outcomes rather than tasks. More »

Instilling Competencies From Top to Bottom

Premium Content

Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. More »

Keeping Learning Well-Oiled

Premium Content

Jiffy Lube University offers 10 certifications—including training courses on customer service, management, technical procedures, and service standards—to prepare 21,000 employees to serve 22 million customers each year. More »

Learning Adds Up To Revenue Growth

Premium Content

Driven by the employment motto, "From campus to partner," employee learning and development at Grant Thornton is guided by a stair-step framework that includes all online and in-person offerings. More »

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