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Measuring Up: Making a Case for the Value of Training Premium Content

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Framing results solely based on Donald Kirkpatrick's four levels of measurement doesn't clarify the business value of training. For example, if measurement for a course on diversity calls for 2,000 managers to successfully complete a one-day course, then upper management sees only significant overhead. To dem...

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Communities of Practice: Learning & Development


  • Meryl Natchez is the founder and former CEO of Techprose, a technical writing and training company based in San Francisco.


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