Learning Lessons As a Team

For the last year, you've been working on a large project, creating training materials to prepare your company's contact-center employees to use their new enterprise software package. Your training materials are not only accurate and instructionally sound; they are attractive and motivating. You've even built in Web 2.0 elements.

You've piloted the materials, gathered feedback from learners, and finalized the content. The training is effective and well received. You and the team