This is the story of one global Fortune 500 company that bravely went where few have gone before: the mobile zone. To date, MetaMedia Training International has supplied one major hotel chain with more than 900 handheld Sony PlayStation Portable (PSP) devices to deliver customer service training to the employees of its most popular hotels.
Employees include front desk staff, housekeepers, and building engineers who are dedicated to earning a customer's repeat business. The compact design of
Advertisement
