Constructing a Business Case for Training: Cause, Coincidence, or Correlation?

Workplace learning and performance professionals are ever seeking to prove training's business value. Read on for a pragmatic approach to this endeavor.

In a previous role, when I updated my vice president on training projects, she often answered professionally, yet curtly: "John, so what?" I took her matter-of-fact response as a career-critical reminder that executives do not care about training activity (such as number of class participants or course satisfaction scores). Report