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Constructing a Business Case for Training: Cause, Coincidence, or Correlation? Premium Content

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Workplace learning and performance professionals are ever seeking to prove training’s business value. Read on for a pragmatic approach to this endeavor.

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Communities of Practice: Learning & Development


  • John Castaldi is a training professional who works for Impact Learning Systems, an organization that provides customer service training. He has more than 12 years of corporate training experience with a focus on management and communications skills development.


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