Facilitating Organizational Change With a Network of Change Champions

In need of increased cross-departmental collaboration and improved student services, one higher education institution adopted a learning and development advisory board to champion organizational change.

At an undergraduate art college in a large U.S. city, the financial services department tells a student that she cannot continue to attend class until she fulfills her latest payment. After the student misses two classes, the instructor calls to inquire about her absenteeism, only to discover th