Investing in Ideal Customer Service

A community bank seeks to set itself apart by training staff to provide the highest level of service delivery.

The Independent Community Bankers of America estimate that there are more than 7,000 community banks in the United States. New York Community Bancorp (NYCB) is number 21 in the nation, with $43.5 billion in assets, more than 3,700 employees, and branches in five states: Arizona, Florida, New Jersey, New York, and Ohio. NYCB's employee development and training (ED&T) function em