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College in the Call Center Premium Content

An innovative "competency-based" degree program partners with large employers to close the skills gap and help frontline workers attain college degrees.

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Communities of Practice: Career Development
Tags: Membership

Author

  • Julian L. Alssid, Chief Workforce Strategist at College for America at Southern New Hampshire University, is a nationally recognized expert in workforce development innovation and policy. He has over 20 years of experience working with decision makers who seek to grow the economy and create a pipeline of skilled talent. Prior to joining College for America, Julian founded the Workforce Strategy Center, where he advised over 20 states on workforce policy and established himself as a leader in promoting effective, practical solutions for implementing career pathways initiatives. Julian has also held senior positions in education and workforce development at the New York City Partnership and Chamber of Commerce (now the Partnership for New York City), LaGuardia Community College, and the Office of the Mayor of New York City.

  • Patricia Shields is the manager of service operations, HR team for WellPoint, Anthem BlueCross BlueShield in Maine.

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