Personal compensation and cash bonuses are among the most effective incentives for driving quality.
Although unequivocal support of quality programs by senior management is a vital component of a successful culture of quality, only 60 percent of respondents to a study by ASQ and Forbes Insights claim their leaders offer this level of support.
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Even fewer respondents—50 percent—say support for quality is evident among middle management, and only 47 percent say their organization's
