Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts
By Dorothy Leonard, Walter Swap, and Gavin Barton
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Harvard Business Review Press, 240 pp., $32
In today's workplace, knowledge is power—but only if you can capture, preserve, share, and use it. That's where Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts comes in. This book is highly useful for anyone concerned with the loss of organizational knowledge and the costs associat