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Title: Contact Center Trainer
Company: LEGO Systems
Education: Bachelor's degree in theater performance, SUNY Stony Brook University
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Twitter: @Manderzleigh
Marschall designs and delivers training on a wide range of topics for contact center employees, including systems training, call handling, new product training, building customer rapport, and leadership development. She also runs induction training programs for staff who are hired for the toy company's holiday rush.
While her days ar
