Title: Organizational Development Specialist

Company: Alliance Data Card Services

Location: Columbus, Ohio

Education: Master of business psychology (Franklin University); bachelor of applied science in human resources management (Franklin University)

Twiter: @MicheleOrbovich

In her role at Alliance Data, Williams redeveloped and expanded the new hire onboarding program and she coaches recent college graduates through the Initial Career Experience program. Aspects of the onboarding initiative continue to be adopted throughout the organization.

What has been your biggest professional achievement?

I managed new-associate onboarding, which included developing, executing, evaluating, and enhancing the program. It achieved a 96 percent associate and manager satisfaction result. This directly related to a 100 percent retention rate of new associates within two years and increased employee engagement.

3 qualities for success

  • Ability to build strong relationships that are built on trust and respect.
  • Maintain a futuristic and strategic mindset while being able to act on deliverables to achieve the goal.
  • Maintain a positive outlook; always assume positive intent.

Staying current in the field

I call myself a lifelong learner. First, I stay up-to-date by achieving degrees and certifications. In August, I will start my instructional design leadership doctoral degree at Franklin University. I try to attend a webinar at least once a month during my lunch hour.

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I use professional network websites, such as my local organizational development group (Cap City Organizational Development Network). Also, I love Sarah Singer's coaching and training philosophy. Her website is www.sarahsingerandco.com.

I also love to read. I constantly have a magazine or book in my hand. No matter how I am learning (formal education, certifications, webinars, and published literature), I always think: How can I apply this to what is going on right now and in the future?

What's exciting in TD

I honestly love working with people. I get energy from seeing those I work with grow. Seeing an associate's light bulb go off is the best thing.

Advice for industry newcomers

In any type of interaction with someone, whether it's creating a development program, partnering in a meeting, or having a courageous conversation, mentally put yourself in the other person's shoes to really understand what he is experiencing, thinking, or feeling. This will help you not only keep positive intent, but be viewed as a partner who cares. Also, hold yourself accountable to the promises you make to yourself and others. At the end of the day, you are the only one who can make something happen.

Favorite quote

"Give a man a fish, feed him for the day. Teach a man to fish, feed him for a lifetime." —Author unknown

Extracurricular activities

The cause that is very near and dear to my heart is Pelotonia. It is a bicycle ride that riders across the nation participate in, where 100 percent of the proceeds go to cancer research. I've raised a little over $6,000 for cancer research.