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The Public Manager

The IRS: Managing Workload and Keeping Engagement High

Premium Content
Michele Rhoades

John Koskinen, the 48th commissioner of the Internal Revenue Service (IRS), has managed unprecedented pressure while keeping an agency of 85,000 employees with a budget of approximately $10.9 billion intact. More »

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Ryann K. Ellis

The Office of Management and Budget recently released the final set of agency priority goals for the Obama administration. More »

OPM Looks to the Future

Michele Rhoades

Beth Cobert, the acting director of the U.S. Office of Personnel Management, stepped into her new role during a time of turmoil for the agency. The Public Manager spoke with her about the importance of data-driven management, training, and cybersecurity vulnerabilities ... More »

A Turnaround at the FLRA

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Carol Waller Pope, chairman of the Federal Labor Relations Authority, talks with Robert M. Tobias of American University’s Key Executive Leadership Program about her role in leading the dramatic turnaround in culture and employee engagement at the FLRA. More »

Bringing Meaningful Change in Performance Management

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Patrina M. Clark

The question of how to make the process of performance management more meaningful, and to aspire to the definition put forward by OPM, remains mostly unanswered, despite government-wide initiatives to improve the process. Here are three ideas for sustaining the mission ... More »

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