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The Public Manager

Anyone Can Attain Power

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Charles Thomas Jr.

As you pursue power, you must be deliberate, thoughtful, and focused in your engagements and interactions with others. It is critical to understand the elemental importance of mastery (being better at your craft than everyone else), networking, communication, impression... More »

Can We Fix the GS Position Classification System?

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The federal General Schedule (GS) rank-in-position classification system has been criticized for decades. Its complexity frustrates federal managers and confuses employees. Friction between managers and position classifiers is the norm, and gaming of the system is commo... More »

Chief Management Officer for the DoD: Does It Matter?

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Douglas A Brook

CMO implementation is an ongoing process in DoD, but the fundamental structures and management agendas have taken shape and early accomplishments by the DoD’s CMO organizations are visible. A CDMR Study examines how DoD has implemented Congress-mandated chief mana... More »

Using Customer Feedback Proactively

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Debra Holland shows how the IRS is using customer feedback proactively. The Customer Early Warning System, non-existent before 2012, has helped millions of taxpayers, saved IRS and partner resources, and given team members a sense of accomplishment in getting issues res... More »

What Will Bad Customer Service Cost Government?

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Ryann K. Ellis

Ryann K. Ellis examines the latest data from the American Customer Satisfaction Index (ACSI). The ACSI Federal Government Report 2014 outlines what failing customer service and poor professional behavior by agency staff is costing government. According to the data, gove... More »

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