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The Public Manager

Can We Fix the GS Position Classification System?

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The federal General Schedule (GS) rank-in-position classification system has been criticized for decades. Its complexity frustrates federal managers and confuses employees. Friction between managers and position classifiers is the norm, and gaming of the system is commo... More »

Chief Management Officer for the DoD: Does It Matter?

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Douglas A Brook

CMO implementation is an ongoing process in DoD, but the fundamental structures and management agendas have taken shape and early accomplishments by the DoD’s CMO organizations are visible. A CDMR Study examines how DoD has implemented Congress-mandated chief mana... More »

Using Customer Feedback Proactively

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Debra Holland shows how the IRS is using customer feedback proactively. The Customer Early Warning System, non-existent before 2012, has helped millions of taxpayers, saved IRS and partner resources, and given team members a sense of accomplishment in getting issues res... More »

Training Asset Maps: Projecting Regional Workforce Needs

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Brian Holland

Government wants to be a catalyst for real-time job creation and retention. The public sector can make a bigger impact, though, by building the human capital infrastructure that private-sector employers use to address future labor market needs. Training asset maps are a... More »

360 Feedback: From Insight to Improvement

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Kenneth Nowack

With increasing frequency, 360-degree feedback is being used for diverse purposes in the public sector, including executive coaching, performance evaluation, talent management, and succession planning. Under the right circumstances, this sort of multi-rater feedback can... More »

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