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The Public Manager

The IRS: Managing Workload and Keeping Engagement High

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Michele Rhoades

John Koskinen, the 48th commissioner of the Internal Revenue Service (IRS), has managed unprecedented pressure while keeping an agency of 85,000 employees with a budget of approximately $10.9 billion intact. More »

Embrace Change and Mind the Mission

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The Samuel J. Heyman Service to America Medals are presented annually by the nonprofit, nonpartisan Partnership for Public Service to celebrate excellence in the federal civil service. Among the awards is the Management Excellence Medal, which recognizes a federal emplo... More »

Strong Executive Branch Leadership Crucial for Policy Implementation

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A president is elected every four years, but he or she does not run the government alone. Thousands of political appointments must be made to establish the White House's leadership of the executive branch. More »

How Federal Executives Build Successful Long-Term Organizations

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What do executives do? How do they spend their time? What do they leave behind after their tenure? To answer these questions, we interviewed 24 top political executives in the Obama Administration during their first two years in office. Beginning in 2009, we interviewed... More »

The New Administration's Shared Services Opportunity

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The shared services revolution began in the late 1980s with the adoption of commercial off-the-shelf (COTS) enterprise resource planning (ERP) software packages by leading commercial enterprises. These highly standardized and sc... More »

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