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The Public Manager

Armed With Psychology:Six Worker Personalities

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The best managers learn the personalities of their teams and respond to their needs. A major general has seen Process Communication lead to accomplishing missions and properly distributing work. For years, my colleagues and I have said I will never do... More »

Becoming a Citizen of the World: Peace Corps Retrospective

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In 50 years the U.S. Peace Corps has touched countless lives and has created citizens of the world who foster a global network. In September 2011, the U.S. Peace Corps celebrated its 50th anniversary. Thousands of volunteers cam... More »

Find Your Federal Job Fit: A Guide for Federal Job Seekers

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Federal job seekers must articulate their own worth and career ambitions in applications and tie their experience to agency missions and strategies. with hiring reform, 2012 federal jobseekers may have more luck in a streamlined review process. New Years E... More »

Commit to Thrive in a Crisis

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Marie A. Westbrook

Need a strategy to thrive amidst crisis? Learn how FDIC leveraged leadership development as a strategic tool for crisis management. If you are a federal manager, chances are you have already been informed that discretionary fundingtraining and travelhas be... More »

On OrderBetter Call Centers for Citizens

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As agencies respond to the Presidents order to streamline customer service, it is critical they rely on people, process, procedures, and technology to ensure the highest quality is delivered for every caller, every day. The way we did business five years a... More »

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