July 2009
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The Public Manager

Improved Trust Fosters Improved Results

EM
Tuesday, July 28, 2009

On many occasions, I have referred to communication as the lubricant that enables organizations to function smoothly. However, trust in organizations is even more fundamental. Without trust, effective communication is impeded and organizational performance suffers.

Stephen Covey refers to trust as the lifeblood of organizations, and there is little doubt that success is strongly influenced by the level of an organizations trust quotient. Taking this analogy one step further, I contend that trus

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