The federal government has been gradually adopting shared service business models for administrative services for nearly 30 years. Today, the buzz is all about the cloud and its potential to transform shared services as we know them.
Theres much hype and a tendency to conflate shared services and cloud computingthings that have many similarities but are not exactly the same. As tips of the spear in an all-out war on government inefficiency, shared services and cloud computing could help drive h
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