In the federal government, performance management seems to be perceived as synonymous with compliance, punitive scrutiny, scorecards, public accountability, and budgetary reduction for poor performers. This is not always the case in other organizations. Within some government bodies, such as the British civil service and the New York City government, performance management has led to the delivery of better service.
In a recent report, Shelley Metzenbaum, associate director for performance and p
Advertisement
