Please wait a few seconds while your cart is being loaded.

Login to see membership pricing and/or to see items you may have added using another computer or device

Please Wait...

To view or add items to your Wish List, please log in.

Not yet an ATD registered user? Click here to register.
Already registered? Click here to log in.

Employee Recognition Programs Critical to Workplace Culture Premium Content

Send to Kindle

Celebrating employee success helps an organization create the infrastructure necessary to ensure great customer experiences for both internal customers (employees) and external customers.


Member List



Become a member or login to save $2



Communities of Practice: Government, Management


  • Wendi Pomerance Brick is president and CEO of Customer Service Advantage Inc., and author of The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector, from which part of this article was excerpted, and which is available via Amazon through


Please Wait

Please wait while we are getting your account information.