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Employee Recognition Programs Critical to Workplace Culture Premium Content

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Celebrating employee success helps an organization create the infrastructure necessary to ensure great customer experiences for both internal customers (employees) and external customers.

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Communities of Practice: Government, Management

Author

  • Wendi Pomerance Brick is president and CEO of Customer Service Advantage Inc., and author of The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector, from which part of this article was excerpted, and which is available via Amazon through www.TheScienceOfService.info.

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