A Manager's Guide to Knowing What You Know

Intranets can be useful tools to codify organizations' knowledge, but only if managed properly. The biggest pitfall is a purely human issue.

In the 1990s when Hewlett Packard was a world leader in technology, its chief executive officer, Lewis Platt, observed: "If only HP knew what it knows it would make three times more profit tomorrow."

If government offices knew what they know, most also would see striking boosts in productivity. Unfortunately, knowledge management—the s