November 2015
Issue Map
Advertisement
Advertisement
The Public Manager

Rating Customer Service Made Simple

Insights3Tech
It often seems like every citizen can share at least one anecdote about a bad customer service experience with a government agency. Less-than-cordial clerks at Social Security Administration offices. Long wait times at Department of State passport centers. Excessive hurdles when dealing with the Veterans Administration. And we won't even bother to mention some of the recently publicized negative personal exchanges with airport security screeners. OK, we mentioned it.

Advertisement

But what are the real n

You've reached ATD member-only content.


Sign in below or join ATD to continue.